almato GmbH in Tubingen extends increasingly on the contact center industry from management team Tubingen, the 03 August 2010 economic recovery acts. The customer service departments of many companies as well as the external contact center service providers ask increasingly solutions which help you to rapidly meet the rapid growing demands of their customers. To meet the requests of contact center under high pressures of time and competition as soon as possible, the almato GmbH expands its management team. In the course of the economic crisis, many companies saw that it makes no sense in the long run to compete only on price against competitors. Also it is also increasingly difficult to distinguish between manufacturers as regards the product quality for the customers”, explains Peter s. Hall, Managing Director of almato GmbH. The company from Tubingen specializes in customer service center to make contacts more efficiently and implemented since over eight years quality monitoring, coaching and CRM solutions.
Customer service receives a new significance in the light of recent developments. The companies don’t want to miss with the improving economic situation the port and invest in their customer service. Our task is now even better to edit the questions to the contact center and to implement solutions quickly. To meet this demand, we have expanded our staff structure. Markus Eckhoff, authorised signatory and head service and consulting as well as Peter Baeza, who will assume the sales management are new to the management team of almato GmbH. His career in the contact center industry began Markus Eckhoff at Citibank, where he was responsible for the project management. 2005 Markus Eckhoff has been with since the almato GmbH, where he was first responsible for the accompaniment of the customers with the introduction of almato systems.
In the contact center is successful communication elementary customer satisfaction is an important, if not the most important criterion. In the reliable support of our customers from the consulting to the introduction and adaptation of our systems customer satisfaction is a priority for me also “, explains Markus Eckhoff.” Peter Baeza worked after completing his studies as a marketing consultant in banking before 2004 industry beginning his career in call center as an account manager at the EXCELSIS Informationssysteme GmbH. Since 2006, advises Peter Baeza almato GmbH’s customers, and is now working as a sales manager. About almato: Almato GmbH offers innovative solutions, the customer service center is put in a position to achieve optimum results from every single customer contact. The focus of business activities is the distribution and the demonstrably successful implementation of software solutions for real time interaction management, quality monitoring, pure voice recording, e-learning and customer satisfaction survey with integrated analysis and reporting tools. While almato acts as a full service provider. Contact: almato Thomas Geiling GmbH Wohrdstrasse 5 72072 Tubingen eMail: phone: + 49 (7071) 79569-0